Privacy Policy

Last updated: April 6, 2026

Zaina (“we”, “us”) respects your privacy. This policy explains what we collect when you use our website and shop with us, and your rights.

1. Data we collect

Account & order: name, email, shipping and billing address, phone (if provided), order contents, payment status (we do not store full card numbers; our payment processor handles card data).
Technical: IP address, browser type, device information, cookies and similar technologies as described below.
Communications: messages you send to support@zaina.market.

2. How we use data

To process, fulfil, and ship your orders.
To communicate about your order, returns, and support requests.
To improve our website, prevent fraud, and comply with legal obligations.
With your consent where required (e.g. marketing emails — you can unsubscribe anytime).

3. Legal bases (GDPR)

Where GDPR applies, we rely on contract (fulfilling your order), legitimate interests (security, analytics, service improvement), consent where required, and legal obligation where applicable.

4. Sharing

We share data with service providers who help us run the store (e.g. hosting, email, payments, shipping carriers) under strict terms. We do not sell your personal data.

5. Retention

We keep order and accounting records as long as needed for legal, tax, and dispute resolution purposes, then delete or anonymise where possible.

6. Your rights

Depending on your location, you may have rights to access, correct, delete, restrict, or port your data, and to object to certain processing. Contact support@zaina.market. You may also lodge a complaint with your local data protection authority.

7. Cookies

We use cookies and similar technologies for essential site function, preferences, and analytics. You can control cookies through your browser settings.

8. International transfers

Your data may be processed in Morocco, the EU, the US, or other countries where our providers operate. We use appropriate safeguards where required by law.

9. Contact

Data protection enquiries: support@zaina.market