Terms & Conditions

These Terms & Conditions (“Terms”) govern your use of Zaina (“we”, “us”, “our”) and purchases made through our website. By placing an order, you agree to these Terms.

1. Company information

Operator: [Legal entity name — to be completed]

Registered address: [Address — to be completed]

Contact: support@zaina.market

2. Products

We sell handmade and artisan goods. Descriptions, images, and colours are indicative; minor variations are normal for handcrafted items. We reserve the right to correct pricing or description errors before accepting your order.

3. Orders & contract

Your order is an offer to buy. We confirm acceptance by email or by shipping the goods. We may refuse or cancel an order (e.g. stock, fraud checks, or obvious errors).

4. Prices & payment

Prices are shown in EUR unless stated otherwise. Payment is processed securely via our payment provider (e.g. Stripe). You authorise us to charge your selected payment method for the total shown at checkout.

5. Shipping

We ship from Morocco. Delivery times and customs are described in our Shipping & Returns policy.

6. Returns

Our return window and process are set out in the Shipping & Returns policy.

7. Limitation of liability

To the extent permitted by law, we are not liable for indirect or consequential loss. Our liability for any claim relating to a product is limited to the amount you paid for that product.

8. Governing law

These Terms are governed by the laws applicable at [jurisdiction — to be completed], without regard to conflict-of-law rules.